Thank you for shopping with In The Forefront. We want you to feel confident in every purchase. Please review our return and refund guidelines below.
Overview
Our return and refund window lasts 30 days from the date of purchase. If more than 30 days have passed, we are unable to offer a refund or exchange.
To qualify for a return, your item must be unused, unmarked, and in the same condition in which it was received. Books must be returned in their original packaging or with all original components (such as dust jackets).
Non‑Returnable Items
Certain items cannot be returned, including:
- Digital books or downloadable content
- Gift cards
- Books marked as final sale or clearance
- Any item not in its original condition (damaged, stained, written in, or missing pages not due to our error)
Partial Refunds
In some situations, only partial refunds may be granted:
- Books with obvious signs of use
- Items returned more than 30 days after delivery
- Items damaged or missing parts for reasons not caused by In The Forefront
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or denial of your refund.
If approved, your refund will be processed and applied to your original method of payment within a standard processing period determined by your bank or card issuer.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company—posting times may vary.
- Contact your bank—processing delays are common.
If you have completed these steps and still have not received your refund, please contact us at [email protected].
Sale Items
Only regularly priced items are eligible for refunds. Sale or discounted items are final sale and cannot be refunded.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a store credit for the value of the return. Once the returned item is received, a gift certificate will be emailed or mailed to you.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.
Shipping Returns
To return your product, mail it to:
Customers are responsible for return shipping costs. Shipping fees are non‑refundable. If a refund is issued, the cost of return shipping may be deducted.
3500 Karnack Hwy.
Marshall, TX 75671
Customers are responsible for return shipping costs. Shipping fees are non‑refundable. If a refund is issued, the cost of return shipping may be deducted.
For higher‑value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need help?
For questions about returns, refunds, or exchanges, contact us at:
[email protected]